Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find important information regarding our shipping process.

Order Processing
All orders are processed within 2–5 business days (excluding weekends and public holidays). During busy periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

UK Shipping
We offer standard and tracked delivery options within the United Kingdom. Estimated delivery time is 2–5 business days after dispatch.

International Shipping
We ship to selected international destinations. Shipping times vary depending on the destination and selected service. Estimated delivery time is typically 7–16 business days after dispatch.

Please note that delivery timeframes are estimates and are not guaranteed.

Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Shipping Confirmation & Tracking
Tracking information will be provided where a tracked shipping service has been selected.

Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We cannot be held responsible for orders delivered to incorrectly supplied addresses.

Lost or Delayed Parcels
If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier. We cannot guarantee delivery dates.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs so we can resolve the issue promptly.

If you have any questions about shipping, please contact us prior to placing your order.