Refund policy

Refund Policy

Thank you for shopping with us. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Refunds are only accepted for items that are damaged or faulty (refunds are not provided for incorrect items). Requests must be submitted within 14 days of the original purchase date, and valid proof of purchase (such as an order confirmation or receipt) is required.

Non-Refundable Items/Services

The following items/services are not eligible for a refund:

• Digital downloads or custom-made products.
• Services that have already been rendered or started.
• Sale or discounted items marked as final sale.

How to Request a Refund

To request a refund, please contact us at [your email address or phone number] with the following information:

• Your name and contact information
• Order number
• Reason for the refund request

Refund Processing

Once your request is received and approved:

• Refunds will be processed to the original method of payment.
• Depending on your payment provider, it may take [5–10 business days] for the refund to appear on your account.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need an exchange, please contact us at bennettsbiccys@hotmail.com